Returns & Exchanges
At Route One, we want to ensure you are completely satisfied with your gear, which is why we offer a 30-day return window for all unused sports equipment and apparel. Items must be returned in their original packaging with all tags attached to qualify for a full refund or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Securely pack the products in their original shipping box or a similar sturdy container, ensuring all protective padding is included for hardware.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and fix it clearly to the outside of your package.
Drop Off and Track
Take your package to any authorized drop-off location and keep your receipt; we will notify you via email once your refund has been processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing